Policies

Last updated: September 24, 2026. These are the same policies you agree to at checkout. Questions? Email thenastycustoms@gmail.com.

 

Shipping Policy

Processing time. Because every part is made to order, most orders are printed and prepared within 3-7 business days. Product-specific processing times shown on a product page control if they differ from this general policy. If we cannot ship an order within the stated processing time, we will notify you, provide a revised shipping estimate when reasonably possible, and give you the option to consent to the delay or cancel the unshipped order for a prompt refund. Processing time is separate from shipping transit time.

 

Shipping methods and tracking. We ship via USPS and UPS. You'll receive a tracking number by email when your order ships. Shipping rates are calculated at checkout based on order size and destination.

 

Where we ship. We currently ship within the United States only. We do not offer international shipping at this time.

 

Delivery issues. Once a package is handed to the carrier, delivery timing is in their hands; if tracking stalls or a package is lost, contact us and we'll help open a carrier inquiry. Please double-check your shipping address at checkout - we're not responsible for orders sent to an incorrect address provided by the customer; if a package is returned to us, we can reship for the cost of shipping.

 

Returns & Limited Warranty

Cancellation & final sale. Every Nasty Customs product is made to order. Orders may be cancelled only before production begins. After production begins, all sales are final, except for covered warranty claims, incorrect items, shipping damage, or rights that cannot legally be waived.

 

Nasty Customs Limited Warranty. This Limited Warranty is extended to the original retail purchaser and is not transferable. For 90 days after confirmed delivery, we warrant that the product will be free from material defects in materials and workmanship and will materially conform to the fitment description published on the applicable product page when installed correctly on the expressly listed vehicle and configuration.

 

Fitment coverage applies only to the vehicle, body, chassis, tire, wheel, or configuration expressly identified on the product page. It does not cover fitment differences caused by aftermarket components, altered mounting locations, body trimming, chassis modification, assembly variation, or combinations not expressly listed as compatible.

 

Not covered: normal wear and tear; crash or impact damage; damage from improper installation, modification, or use outside a product's intended purpose; cosmetic variations that do not materially affect function (minor layer lines, small finish or color variation); and customer-created fitment variations.

 

Items we don't print. LED packs, hardware kits, tools and other items we don't 3D print aren't covered by the 90-day Limited Warranty. If one arrives defective, wrong or damaged in shipping, email thenastycustoms@gmail.com within 7 days of delivery with your order number and photos, and we'll replace or refund it at our discretion.

 

Remedy. After reviewing a valid claim, Nasty Customs may repair the product, replace the affected component or product, or refund the purchase price of the affected product, at our selection, subject to applicable law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

How to claim. Submit claims within the 90-day warranty period to thenastycustoms@gmail.com with your order number, a description of the issue, and clear photos or video. Stop using the product if continued use could worsen the damage or create a safety risk. If we require a return for an approved claim, we provide or reimburse reasonable standard return shipping.

 

Wrong or damaged-in-transit items. Report visibly incorrect items or shipping damage within 7 days of delivery so we can investigate promptly. This notice period does not limit rights that cannot legally be waived.

 

Terms & Conditions

These Terms govern your use of thenastycustoms.com and any purchase from Nasty Customs LLC ("Nasty Customs"). By using the site or placing an order, you agree to these Terms.

 

Our products. Our accessories are 3D printed (in materials such as PETG-GF, PETG-CF, and 90A TPU) for radio-controlled scale vehicles, for hobby/RC use only. Minor layer lines, small finish differences, and color variation based on material availability are inherent to functional printed parts; cosmetic variations that do not materially affect function are not defects. You are responsible for confirming that your configuration matches the product listing before ordering; our Limited Warranty covers a product's failure to fit the expressly listed, materially unmodified configuration. Every item is made to order and may carry a lead time.

 

Pricing, payment, and taxes. Prices are in U.S. dollars and may change without notice. Payment is due at checkout. Applicable sales tax is shown at checkout where required.

 

Order acceptance and cancellation. We may accept or decline an order. Orders may be cancelled only before production begins; once production begins, made-to-order products are final sale, except for covered warranty claims, incorrect items, shipping damage, or rights that cannot legally be waived.

 

Product safety. Nasty Customs products are hobby-grade accessories for radio-controlled vehicles. They are not designed for full-size vehicles, transportation, life-safety, load-bearing, towing, recovery, protective, or other safety-critical applications. They may contain small parts and are not intended for unsupervised use by young children. Inspect products regularly and discontinue use if a part is cracked, deformed, excessively worn, or otherwise damaged.

 

Intellectual property. Purchasing a physical product does not grant any right to copy, scan, reverse engineer for reproduction, manufacture, distribute unauthorized reproductions of, or use our protected designs, digital files, photographs, logos, or other content for commercial purposes. This does not prohibit the lawful resale of an authentic physical product that you purchased. Insert designs licensed from NebulaRC remain subject to NebulaRC's terms.

 

Warranty. Products are covered by the Nasty Customs Limited Warranty in our Returns & Limited Warranty policy, incorporated into these Terms.

 

Limitation of liability. To the fullest extent permitted by applicable law, Nasty Customs will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the website or a product. Except for liabilities that cannot legally be limited or excluded, our aggregate liability relating to a product will not exceed the amount paid for that product. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury to the extent such liability cannot be limited, or any consumer right that cannot legally be waived.

 

Governing law and venue. To the extent permitted by applicable law, these Terms are governed by Texas law, without regard to conflict-of-law principles. Any court proceeding must be brought in a court of competent jurisdiction located in Travis County, Texas, except that either party may bring an eligible claim in small-claims court and consumers retain rights that cannot legally be waived.

 

Acceptance. By placing an order you agree to these Terms and acknowledge the Returns & Limited Warranty and Shipping policies. Contact: thenastycustoms@gmail.com.

 

Privacy Policy

This Privacy Policy explains how Nasty Customs LLC ("Nasty Customs") collects, uses, and protects your information. Contact: thenastycustoms@gmail.com.

 

Information we collect. Information you give us (name, email, shipping and billing address, phone if provided, order details, and messages via our contact form). Payment information is processed by our payment provider (Wix Payments and/or the processor shown at checkout); we do not see or store full card numbers. We also collect usage data automatically through cookies and similar technologies, including Wix analytics.

 

How we use it. To process and ship orders, provide support, send transactional communications (order confirmations, shipping updates), operate and secure the site, and comply with law. We do not send marketing or promotional emails.

 

How we share. We share information only with service providers that help us run the store (website platform Wix, payment processor, shipping carriers), and as needed to comply with law or in connection with a business transaction. We do not sell your personal information for money. Some privacy laws define "sale" or "sharing" more broadly to include certain advertising or analytics cookies; whether that applies depends on the tools enabled on the site.

 

Do Not Track and third-party tracking. Some browsers offer "Do Not Track" signals; our response depends on Wix functionality and the services enabled. Third-party providers (analytics, payment, social, advertising) may collect information via cookies when enabled. Review our cookie settings for available choices.

 

Data retention. We retain information based on the nature of the information, the purpose for which it was collected, tax and accounting requirements, warranty and dispute periods, fraud-prevention needs, and legal obligations.

 

Your rights. You can ask us to access, correct, or delete your personal information by emailing thenastycustoms@gmail.com. Depending on where you live (for example, California and certain other U.S. states), you may have additional rights. We may verify your identity before completing a request, and may retain information where reasonably necessary to complete transactions, keep records, prevent fraud, comply with law, or exercise legal rights.

 

Children. Our store is not directed to children under 13, and we do not knowingly collect their personal information.

 

Security. We rely on our platform and payment providers' safeguards. No method of transmission is 100% secure, but we take reasonable steps to protect your data.

 

Business transfers. In a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be transferred subject to this policy.

 

Changes. We may update this policy; changes take effect when posted here.